Shipping & Returns
SHIPPING
Free Shipping on $99 above within the contiguous 48 states. Shipping on the expensive route like to a PO BOX, a small additional fee may be charged. We charge relevant sales tax based on the location of the purchase as determined by the shipping address.
Expedited shipping is also available on all shipments. For Alaska, Hawaii and US Territories the shipping fees would be additional. Ship same day if ordered before 3PM CST. We will notify you if the items are on back order through email. Our preferred carriers are USPS, UPS, and FedEx.
Standard shipping takes 5-7 business days, Priority take 2-4 business days. And Express in 1-3 days. Depending on the shipping options you choose.
During the holiday season, some small parcel delays are to be expected. We will strive to give you accurate updates of delivery times before you place your order and provide easy access to your order’s tracking information.
RETURNS
We have 30 Days 100% risk free money back return policy. You may return or exchange the product within 30 days from the time of delivery. There is no restocking fees for the items returned within the time frame. Shipping cost paid is non refundable.
Please wait before sending any products back for detail instructions. For returns/exchange send us the order details on info@vertexsignalboosters.com. Once we receive your details we will contact you within 24 hours and then we can proceed for the return.
If the products returned after past 30 days time frame. We will ship the product back to you with no refund. Return shipping costs are at the buyers expense but the maximum time you should expect a refund is between 5-7 business days.
If our team has been unable to help you with return process please email (info@vertexsignalboosters.com) or call us 1-888-713-8579.
Contact Our Customer Support:
Monday-Friday, 10:00AM – 5:00PM (CST). Contact us at: 1-888-713-8579 or email us on info@vertexsignalboosters.com.